ngd9 Terms and Conditions

1. General Terms

ngd9 ("Platform", "we", "us") operates an online betting and casino service for users in Bangladesh. These terms and conditions apply to the ngd9.cam website and all services operated under it.

By registering on the platform or using any service, you confirm that:

• You are at least 21 years of age and have the legal right to participate in betting activities under applicable law.
• You have read and agreed to these terms and conditions, our Privacy Policy, and our Responsible Gaming Policy.
• You are using this platform of your own free will and consent, and are not acting on behalf of or in the interest of any third party.
• All information you have provided is accurate, complete, and up to date.

ngd9 reserves the right to change these terms at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms.

2. Eligibility and Registration

The following eligibility requirements must be met to create an account and use services on ngd9:

2.1 Age Requirement

This platform is intended only for those aged 21 or above. If a minor registers, their account will be closed immediately and all deposited funds may be forfeited.

2.2 One Account Only

Each person may operate only one account. Creating multiple accounts is strictly prohibited and any such accounts may be closed at any time.

2.3 Providing Accurate Information

At the time of registration you must provide accurate and complete information — including your name, date of birth, contact details, and payment information. ngd9 reserves the right to close the account and forfeit the balance if false information is provided.

3. Account Management

You are fully responsible for the security and protection of your ngd9 account. The following must be observed:

• Keep your password confidential and do not share it with any third party.
• Notify our support team immediately of any unauthorized access or suspicious activity.
• You are responsible for all transactions and betting activity that take place on your account.
• Account credentials must not be shared with or used by anyone else.

ngd9 may ask you to complete an identity verification (KYC) process at any time for security purposes. Your account may be temporarily suspended if the required documents are not submitted.

4. Deposits and Withdrawals

4.1 Deposits

The following payment methods are accepted for deposits on ngd9: bKash, Nagad, and Rocket.

Deposits are generally credited to your account instantly. If there is a delay for any reason, please contact our 24/7 live chat support.

4.2 Withdrawals

The following terms apply to withdrawals:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: generally completed within 5–30 minutes.
• Any active bonus wagering requirements must be met before a withdrawal request can be completed.
• The withdrawal method must be consistent with the deposit method used.
• In cases of fraud or suspicious activity, ngd9 may suspend withdrawals and request additional verification.

Identity documents or other paperwork may need to be submitted when verifying a withdrawal request. This process is part of our Anti-Money Laundering (AML) policy.

5. Bonuses and Promotions

ngd9 offers various types of bonuses and promotional offers. The following terms apply when using these offers:

5.1 Welcome Bonus

The welcome bonus applies to the first deposit only and can be received once per account. The specified wagering requirement must be met before bonus funds can be withdrawn.

5.2 VIP Cashback Program

ngd9 has four VIP tiers that provide weekly cashback benefits to regular players:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.

Progress through VIP tiers depends on consistency and activity in play. The benefits and terms of each tier apply separately.

5.3 Bonus Terms (General)

• Bonus offers are active for a set period and will be automatically cancelled upon expiry.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirements are met.
• ngd9 reserves the right to withdraw or modify any bonus.
• Misuse of bonuses or attempts to claim bonuses through multiple accounts may result in account closure.

6. Betting and Gaming Policy

The following policies must be followed when engaging in betting and gaming activities on ngd9:

• Each game has its own rules as determined by the relevant game software provider.
• Violating fair play principles — such as using software or strategies to gain an unfair advantage — is strictly prohibited.
• If a game is interrupted mid-round due to a server error or technical disruption, the result of that round will be determined according to the server logs.
• ngd9 reserves the right to set betting limits on specific games or markets.
• In live casino games, the dealer's decision is considered final.

7. Prohibited Activities

Any of the following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Creating multiple accounts or managing another person's account.
• Playing games or placing bets using bots, automated software, or scripts.
• Using the platform for money laundering or transferring funds through illegal means.
• Misusing the bonus system or attempting to withdraw without meeting bonus terms.
• Attempting to gain unauthorized access to the platform's systems or network.
• Conducting fraudulent activities against other users.
• Intentionally exploiting any error or bug in the ngd9 system and failing to report it.

8. Limitation of Liability

ngd9 strives to provide uninterrupted service, but our liability is limited in the following areas:

• ngd9 is not liable for losses caused by technical errors, server downtime, or internet connectivity issues.
• Our liability is limited for issues caused by third parties such as payment providers or game developers.
• Any loss resulting from insecure management of your account is entirely your own responsibility.
• ngd9 is not liable in any way for financial losses resulting from a user's betting decisions.

Betting and gaming carry financial risk. Always bet only what you can afford to lose.

9. Privacy and Security

ngd9 gives the highest priority to protecting your personal information. Our platform is secured with SSL encryption and all financial transactions are conducted through secure channels.

To learn more about how we collect, use, and store your information, please read our Privacy Policy. If you notice any unusual activity on your account, contact us immediately at [email protected].

10. Account Closure

10.1 Closure by the User

You may voluntarily close your account at any time by contacting our support team. All active bonus conditions and withdrawable balance must be settled before the account is closed.

10.2 Closure or Suspension by ngd9

ngd9 may suspend or permanently close an account in the following circumstances:

• Any violation of these terms and conditions.
• Providing false or incomplete registration information.
• Suspected fraud, bonus abuse, or money laundering activity.
• Use of technology or strategies to gain an unfair advantage.
• Instructions from a regulatory or law enforcement authority.

You may appeal an account closure decision to our support team.

11. Dispute Resolution

If a dispute arises regarding a transaction, betting result, or service, it will be resolved through the following process:

1. Step 1: Report the dispute within 7 (seven) days of the incident date via our 24/7 live chat or at [email protected].
2. Step 2: Our support team will review the dispute and verify the relevant logs and records.
3. Step 3: We will generally provide a resolution within 3 business days. Complex cases may take longer.
4. Final Decision: ngd9's server logs and records will be considered conclusive evidence.

Withdrawal activity on the relevant account may be temporarily suspended during the dispute resolution process.

12. Changes to Terms

ngd9 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will make an effort to notify you through the platform.

Continuing to use the platform after any changes means you agree to the revised terms and conditions. We therefore recommend visiting this page regularly to stay informed about the latest terms and conditions.