ngd9 Privacy Policy — Your Information Is Fully Protected

1.1 Information Provided Directly

When registering an account, completing a transaction, or contacting our support team, you voluntarily provide the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Copy of national ID card or passport for identity verification
• bKash, Nagad, or Rocket account number (for transaction purposes)
• Residential address

1.2 Automatically Collected Information

When you browse ngd9.cam or play games, our system automatically collects certain technical information:

• IP address and device type (mobile / desktop)
• Browser version and operating system information
• Cookie and session data
• Page visit times, click patterns, and session duration
• Referral URL (the source from which you arrived at our site)

1.3 Transaction and Gaming History

To ensure a fair gaming environment and to implement responsible gaming practices, we record the following information:

• Deposit and withdrawal amounts, times, and methods
• Betting history, game types, and results
• Bonus usage and wagering activity
• VIP points and cashback calculation data

2.1 Account Management and Service Delivery

The primary purpose of the information collected is to provide you with a smooth and secure gaming experience. This includes:

• Managing account creation, verification, and login processes
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP benefits
• Ensuring 24/7 Bengali live chat support

2.2 Security and Fraud Prevention

We analyse information to ensure platform security and to prevent unauthorised activity. This includes detecting suspicious transactions or attempts to create multiple accounts.

2.3 Implementing Responsible Gaming

By monitoring your gaming patterns, we can identify potentially problematic behaviour and offer assistance when needed. This is part of our Responsible Gaming policy.

2.4 Communication and Keeping You Informed

Email or app notifications are used to inform you of important account updates, security alerts, and, subject to your consent, relevant offers.

3.1 Data Retention Period

We retain your information for as long as your account remains active and for as long as necessary after it is closed to meet applicable legal obligations. Records of financial transactions may need to be retained for an extended period.

3.2 Sharing Information with Third Parties

ngd9 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:

• Payment Processors: Information required to complete bKash, Nagad, and Rocket transactions is shared with the relevant provider.
• Game Software Providers: Session and betting data may be sent to the relevant technology provider for platform operation purposes.
• Legal Authorities: It is our legal obligation to provide information upon a court order or a valid request from a law enforcement agency.
• Service Partners: Partners providing technology, security, or analytics services may access partial information only under contractual confidentiality terms.

3.3 Data Transfers

ngd9 may store data on international servers. In such cases, we ensure that all parties involved comply with international data protection standards and that the security of your information is properly maintained.

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. ngd9 uses cookies for the following reasons:

• Essential Cookies: Maintaining login sessions and verifying security.
• Functional Cookies: Remembering your preferences and language settings.
• Analytics Cookies: Monitoring and improving site performance.

4.2 Cookie Controls

You can reject or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause certain important site functions, such as login and transactions, to not work properly.

5.1 Right of Access and Correction

You can view and correct the personal information stored in your account at any time. If any information is incorrect, please notify our support team immediately.

5.2 Right to Erasure

You may request that your account be closed. However, we are legally obligated to retain information relating to legal obligations, ongoing disputes, or incomplete transactions for a specified period.

5.3 Right to Object to Processing

If you have any objection to marketing communications or certain types of data processing, please notify our support team. We will consider your request as quickly as possible.

5.4 Data Portability

You may request a copy of your transaction history and account information. Processing such a request may generally take some time and identity verification is required.

6.1 Technical Security

ngd9 uses industry-standard technology to protect your information:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Stored sensitive information is kept in an encrypted state
• Regular security audits and vulnerability assessments
• Two-Factor Authentication facility
• Automatic alerts for suspicious login attempts

6.2 Organisational Security

Alongside technical measures, strict data protection rules are also in place within our team:

• Only authorised staff may access user information
• All staff receive regular data protection training
• Data protection terms are included in all agreements with third parties

6.3 Response to a Data Breach

If a data security breach occurs and it appears it may have affected your information, we will notify you by email as quickly as possible and take the necessary steps to address the situation.

ngd9 is strictly an age-restricted platform for those under 21. We do not knowingly collect personal information from any minor. If we become aware that a minor has created an account, that account will be closed immediately and the relevant information deleted.

If you believe a minor is using our platform, please contact us.

We may update this privacy policy from time to time due to business operations, legal changes, or technological developments. If significant changes are made to the policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users of the changes by email
• Obtain consent again where applicable

If you continue to use our site, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.